Dr Mobile:Samsung Galaxy A5 hard reset

"For those of you that have just received one of your staffs mobile handsets before they left, but have forgotten to give you the password for the handset or carried out a reset, there is a solution!"

The below guide will help you to use the handsets keys to remove a password or reset the gesture lock. 

1. Turn off the phone completely.
2. Press and hold both Volume UP and HOME + power on the phone.
3. When Android Recovery menu screen appears release all keys.
4. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power.
5. Navigate and highlight again to Yes -- delete all data and press power.
6. All data will be lost! Before doing a hard reset backup all important data.
7. After hard reset is done select Reboot system now. Press power to reboot the phone.

Hope this helps!

 

- Dr Mobile.